You can use any major credit card (Visa, MasterCard, Discover or American Express). Your credit card statement will reflect payment to Staples Promotional Products.

eCertificates may also be used.

Non-acceptable payment methods are:

• Check
• Money Order

If you have a promo code, you can input this during checkout, and the offer will be applied to your purchase. Please note: there may be specific limitations for promo codes.

If you would like a printout of your receipt, click on ‘My Account’. From there, you can click on the ‘Order History’ link to view your past orders. Click on the specific order for which you would like a receipt and print this page.

Once the order is placed, call Customer Service at 844.281.5019.

On the Customer Information page, there will be a field to enter your unique identifier. If you have entered a valid number that has budget dollars available, the balance will appear on the Account Balance page.

Your in-stock merchandise order will be processed and shipped shortly after receipt. Unless otherwise specified, all orders will be shipped within 48 hours, via the shipping method you have selected.

For production and delivery times on Special Orders, contact 888.556.4423.

Please note: the cut off time for orders is 2 p.m. CST. That is the latest we can receive an order and still ship same day.

Once your order has shipped, you will receive a final receipt via email that will contain a tracking number if one has been provided by the carrier. You will also be able to see tracking number (if provided) in your Order History.

We will do everything possible to meet your deadline. You may choose a faster shipping method during the checkout process. Please note: expedited shipping may require additional cost.

We make every effort to ensure the products on our site are in stock and ready for decoration. Occasionally, due to circumstances beyond our control, our stock of a certain product may be depleted. When this occurs, we will contact you with a revised ship date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you ordered.

Once the order is placed, call Customer Service at 844.281.5019.

Call Customer Service at 844.281.5019.

Yes, simply call us at 844.281.5019 or e–mail us at mattressfirm@cs.staples.com when placing your order to specify multiple shipping addresses.

All shipments to APO, FPO, DPO addresses must be sent via USPS or SmartPost service. Orders shipping to these addresses will be identified during order processing and the shipping method will be updated accordingly. Your shipping confirmation will reflect the updated freight service and charges. The charges should never exceed what you were quoted during the checkout process.

We have thousands of special order options that are available to you. Our online offerings represent only a sampling of the products we can source and develop for you. We have unsurpassed purchasing power with access to many more products. If you don't find what you're searching for, please call us at 888.556.4423 or email us at Client.Relations3@staples.com to begin the custom order process.

Your purchases are backed by our 90-day Satisfaction Guarantee. If the merchandise you ordered does not meet your expectations, we will gladly exchange it or accept the return for a refund or credit within 90 days from the day you receive your order. We do not accept exchanges or returns on DS items. Our friendly Customer Service Department is available at 844.281.5019 between the hours of 7 a.m. and 5 p.m. CST. Return information is printed on the back of the packing slip that accompanies your order.

After you place an order and it has been processed for delivery, you’ll receive a confirmation email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other relevant information. The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.

You can also view your Order status and details through your ‘My Account’ portal, in ‘Order History’.

Once the order is placed, call Customer Service at 844.281.5019.

You can access past orders and invoices from the Customer Information page – once you’ve entered your valid customer information, click to access the Order History page.

You can find inventory levels on the Product Detail page. You can also click the ‘View Inventory Availability Dates’ button if the item is currently out of stock to see if/when the item is due to be restocked.

Call Customer Service at 844.281.5019 for more information.

Call Customer Service at 844.281.5019 for more information.

To return an item, please follow the instructions on the back of your packing slip. Simply fill out the Return Form and carefully repack the merchandise with the form in the original carton within 90 days of purchase. Contact Customer Service at 844.281.5019 for more information.

Call Customer Service at 844.281.5019. Your dedicated customer service representative will help determine if a return, refund or replacement is needed.

You are able to return an item within 90 days of receipt for a prompt refund or exchange. Due to shipping restrictions, we are not able to accept returns on the following: hand sanitizers (and similar items with an alcohol content), wireless items with lithium batteries i.e. portable chargers, speakers, etc. Please contact Customer Service at 844.281.5019 for more information.

Call Customer Service at 844.281.5019.

Before you can redeem your gift certificate you’ll need to find and enter the gift certificate number into your personal gift certificate balance. To do this, go to My Account, then ‘Gift Certificate Balance.’ Then, simply enter the number and click ‘Add to Balance.’ That’s it! Your balance should update and you can now use your certificate at your leisure.

When it’s time to check out, you can choose whether to use all or just part of your gift certificate balance.

Electronic Gift Certificates are easy, efficient and cost-effective, since the process is electronic.

These Gift Certificates work like a gift card from any retail store and can be redeemed for all or part of an order. If your order totals more than your gift certificate amount, you will be asked for a credit card number for the remaining balance. If your purchase is less than the total amount, the balance will be held for you on your account. It is important to be sure that your gift certificates are added to your balance.

You are not required to use a gift certificate, even if you have one. At checkout, you will be asked to select a method of payment. At this point you may choose to use the gift certificate or not. More than one gift certificate may be combined as payment for one transaction.

• If you have multiple gift certificates, the website will automatically use them in a first in, first out sequence, so the oldest gift certificate is redeemed first.
• Normal tax and shipping charges apply on all merchandise purchases. These charges can be covered by your gift certificate balance when you check out.
• When in doubt, call Customer Service at 844.281.5019.

• Click on the Gift Certificates or eCertificates link in the menu.
• Enter the quantity and amount of eCertificates you wish to purchase, along with the other information requested. Required information is marked with an asterisk (*). Please note that the recipient’s email address is required for electronic delivery of the eCertificate.
• If more than one gift certificate amount is available, then select the certificate amount from the drop-down box. If only one amount is available, the amount will already be filled in (for example, $25).
• If desired, type in a special message for the recipient in the box provided.
• Click the 'Add to Cart' button. The gift certificate will show up in your shopping cart.
• Check out as you normally would.
• The recipient will be notified via email that the gift certificate has been purchased. The email will contain a unique gift certificate number along with the text message you entered online. Please note: it may take 1-3 days for email to be received.
• Encourage recipients to enter that gift certificate on their account as soon as possible. Until it is "banked" online in your account portal, the gift certificate is the same as cash.

Although email delivery of online Gift Certificates is the most secure option, it's possible to order a few online Gift Certificates at one time, which may be convenient if you want to present several Gift Certificates as recognition in a meeting or similar situation.

• Order as above, by clicking on the Gift Certificates or eCertificates link in the menu.
• Instead of sending each gift certificate to the recipient, send them to your own email address.
• Print out each gift certificate confirmation to hand-deliver to the recipient.

Please note:

• Recipients should be encouraged to credit the gift certificate to their own name/account as soon as possible. Until a gift certificate is credited or banked it is the same as cash.
• You will receive separate email confirmations for each gift certificate ordered. For example, if you order five eCertificates this way, you will receive five separate email confirmations.

Once you've received an online gift certificate and before you can redeem it online, to ensure its safety you need to enter that gift certificate into your personal gift certificate balance.

You can do this two ways:

• If you receive an online gift certificate via email, it will contain a link to the website.
• Click on the link in the email.
• Log in to the online store.
• Verify the information on the screen.
• Click: Add to Balance
• That's it! Your gift certificate is "banked"!

You can also credit a gift certificate by navigating through your ‘My Account’ portal.

• You will be prompted to log in, if you haven't already done so.
• Enter the gift certificate number in the input field.
• Click the ‘Add to Balance’ button.
• That's it! Your balance will update and you can use this gift certificate at any time.

Any Gift Certificate not redeemed (by ordering merchandise or requesting refund) within 5 years will be escheated to the appropriate state or the state of Delaware to comply with the state escheatment laws.